Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
Monday, April 22, 2013
Bate on Customers
I read Nicholas Bate's blog every morning and often find myself going back to a point to ponder it some more. For example, when I read this brief post about dealing with customers, my initial thought was "Of course, you should do that."
My second thought was, "Why aren't I always doing that?"