Monday, July 08, 2013

The Visit

Show up without any advance notice. Look around. Ask questions. Listen for what is said and not said. See what is needed. Leave. Follow-up on what you learned.

On most matters, top leaders don't need to do that every week or every month, but an occasional visit can send an important signal: The head honcho has the will and capacity to show up here.

The more remote the location, the more powerful the signal.

You need to know things in order to do things.

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