In business contacts, it involves:
- Greeting people . . . and saying goodbye at the end of the meeting.
- Listening, really listening, to them.
- The studious avoidance of sarcasm.
- Not saying yes when you mean no.
- Talking out differences even if you still don't agree at the end.
- Sincerely trying to understand the other person's perspective.
- Not sharing your bad mood.
- Returning emails and phone calls.
- Apologizing when you're wrong.
- Not regarding people as objects.
- Whenever possible, cutting some slack.
- Striving to make their contact with you a positive one.
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