The disaster that didn't happen, the leader who went from good to great, the problem employee who made a turn-around, and the nervous speaker who ultimately persuaded a skeptical board. And don't forget the potentially explosive story that was defused, the divided team that got back together, and a once-mediocre program which became very good.
Some secrets: Observe, nudge, and stay in the background.
You are not there for you. You are there for them.
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