Don't Be a Stranger
The client didn't expect tales of great progress, at least not at this point. All that was expected was a call or an email with a brief update - even no news at this stage - but which really said, "We haven't forgotten you."
That was all.
And the more that is done, the more the client feels in control.
Control is a good feeling and it always, always, always beats feeling neglected.
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