No one had said, "Let's get a cup of coffee. We need to talk." Instead, the problem was pushed underground where it festered. Factions were formed. Gossip and rumors fed the factions and the divisions, once minor, grew serious. Insults were perceived where none were intended. People went home in the evening and complained to family members. A few individuals who disliked being urged to make a choice between the two camps left the organization.
Some coffee and twenty minutes of clear conversation could have prevented it.
When you are considering key values for your organization, be sure to include openness.
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