Excitement, Shrugs or Rolled Eyes?
The success of many a program that has the enthusiastic backing of upper management will heavily depend upon whether the first-line supervisors, in meetings with their teams, describe the program with excitement, shrugs, or rolled eyes.
If the program was solely crafted by "the suits" and the change is being hammered through from the top, then the enthusiasm level is likely to be low.
Isn't that obvious?
Well, it's not obvious in many organizations.