Wednesday, April 18, 2018
Discover the System
[Photo by Stefan Stefancik at Unsplash]
Most of us are familiar with the management maxim: That which is rewarded gets done.
What is often missed is a serious review of just what gets rewarded. [Note: not who gets rewarded, but what.]
I emphasize that because of the common tendency to focus on the conduct of people instead of the underlying operation of systems.
Watch for the slant and nudging of the system that rewards or encourages the conduct. In many cases, that is where the true source of the action is found.
Posted by Michael Wade at 8:39 PM