Over the next few days, I'll be teaching workshops on Equal Employment Opportunity/harassment prevention, tact in the workplace, strong and caring supervision, and trust. All of them are good and solid sessions (no bias there!) but you'll be hearing more about one in particular in the days ahead.
Thoughts and material eventually converge. It is exciting to discover an approach that has been idling on the desk - smoking, winking, and cracking jokes - for months or even years before it is noticed.
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