Wednesday, November 01, 2023

Customer Irritation Department

In attempting to fix a printer problem, I found that each visit to the manufacturer's customer service site only increased the level of frustration.

But there is a bright spot: I know to avoid those products in the future.

Another twist: I went to a customer service line on another matter. The employee was almost laughably abrupt but he quickly fixed the problem. At the end of the call, I thanked him and wished him a great day.

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