If the following constitutes a noteworthy improvement, you can imagine what the work environment was prior to the reform:
Faced with a surge in turnover of its associates, the prestigious law firm Sullivan & Cromwell LLP has been putting on a charm offensive to hold onto junior lawyers.
The crash course in etiquette went into high gear at a partners meeting last February. To deal with low associate morale and high attrition, a confidential slide presentation reviewed by The Wall Street Journal urged partners to say things like "thank you" and "good work" to associates they supervise.
What else should partners do? "Return associates' phone calls as quickly as you would a partner's or client's," said one bullet. "Be sensitive to not canceling associates' vacations," said another.
Read the rest of the Career Journal article here.
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