Thursday, July 09, 2009

Tough Customers: A Tale of United Airlines

Jena McGregor at Business Week looks at customer vigilantes:

Still, this has to be one of the most professionally produced acts of consumer vigilantism I’ve seen. Musician Dave Carroll, fed up by United Airlines’ response to his broken guitar, produced a four minute video about his experience. I’m not sure how much this will damage United’s reputation for baggage handling—most airlines don’t have much of an image in this department—but it certainly can’t help it, either.

Click to her post and watch the 4 minute video by Dave Carroll. It is extremely well-done.

1 comment:

Erin said...

I like the video and it gets the message out there loud and clear. He did what any man would do in this type of situation, but more thought out.