Pay Attention!

This post by Dennis E. Coates on the importance of being in the moment and paying attention sparks several reflections:

• Listen for what people mean, not just for what they say.
• Consider their choice of words.
• Look for what they didn't say.
• Watch for mixed signals, such as body language that conflicts with the spoken message.
• Beware of signals of problems hidden within positive reports. Warning signs are often wrapped in upbeat language.
• Consider who is in the room and how that may affect candor.
• Consider vagueness as an alarm bell.
• Watch for the use of details in instances where details would normally not be provided. They may be part of an effort to distract or deceive.
• Check out the timing and the order of the message. Has little time been given to an important issue?
• Review the premises that are used. If flawed, they will lead you down the wrong road.
• Look for "apples and oranges" comparisons.
• Separate style from substance. Have flash and fireworks been used to cover a hollow shell?
• Soak in as much information as possible before analyzing.
• Ask questions to get a picture; almost as if you are writing a stage play.
• Check for gaps in the chronology.
• Know the context.
• Consider a multitude of motives.
• Watch for the reward systems - both formal and informal - that are in play.