Part of this afternoon was spent facilitating the discussions of a client team working on a communications and coordination manual. We've been gathering and clarifying a variety of procedures and this was "final draft day." The team has representatives from two departments with multiple disciplines and very different cultures. The manual will improve customer service and prevent items from dropping between the cracks of some very complicated procedures.
This has been one of the finest teams I've ever worked with, mainly because no one sought to guard turf and everyone recognized the benefits of improved cooperation. Everyone left with a greater appreciation of the challenges faced by their co-workers.
Management consultants are often called in to clean up messes. In this case, an already good group will become even better.
Time well spent.
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