I, Not Robot

• The organization is not a machine. You can't simply replace a part with a duplicate.
• The employees are not machines. They are far more complex.
• The managers are not machines. Don't expect them to have the memory and consistency of computers.

All of that is good news. We are working with human beings, people with moods and mistakes, dreams and failures, and yes, skills we may not begin to appreciate.

And that means we should be kinder and more patient with one another.