Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
Monday, April 02, 2018
Plain Language
One of my current consulting projects involves translating technical policies into plain language. I meet with a highly skilled team and ask a lot of "dumb" questions meant to illuminate just what they really want to say.
It's interesting how often that process reveals differences of opinion on the meaning of various policies; differences that had been hidden by vague, bureaucratic, language. Jargon also plays a role.
Every time the illumination happens, a small thrill occurs as people realize they've been saying the same thing for a very long time and meaning something very different.
Another small victory in the long battle to communicate.
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