Christopher Swope takes out the stiletto in this analysis of community forums:
The notoriously ineffective D.C. Taxicab Commission is holding a round of "community forums" to hear passenger gripes. Here's how the press release sells it:
As the Commission consistently receives complaints about refusals to haul, overcharging, discourteous and unsafe practices among drivers, the lack of dispatch service, and inadequate service for the handicapped, it would like to hear from members of the wider community on their experiences...
In other words, we've heard you--and ignored you. So now we'll hear you again. Gee thanks.