Saturday, March 20, 2010

Frank Luntz on Customer Service

Consumers want the entire process simplified. ONE-stop shopping, ONE bill to pay, ONE single point of contact if and when something goes wrong, ONE person to hold accountable.

[Execupundit comment: Or, as Tolkien put it, "One ring to bind them all."]


At 7:33 AM, Blogger John said...

Medical care, of course, being the exception.


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