Saturday, March 20, 2010

Frank Luntz on Customer Service

Consumers want the entire process simplified. ONE-stop shopping, ONE bill to pay, ONE single point of contact if and when something goes wrong, ONE person to hold accountable.

[Execupundit comment: Or, as Tolkien put it, "One ring to bind them all."]

1 comment:

John said...

Medical care, of course, being the exception.