Tuesday, June 01, 2010

Not Talking Down

I've never heard a blue collar supervisor or manager urge me to talk down to a team. Each time that has been suggested, the serpent with the apple was an executive or a professional.

The suggestion reveals a certain mindset. It may explain why some organizations will order training for everyone but the executive group, as if those brilliant folks have all of the education they need. If the chief exec appears, it will only be for a brief visit to declare that the training is so darned important and unfortunately I've got to run.

Employees value candor and genuineness. They can smell a rat when the person with a white collar background pretends to be Merle Haggard. Their ability to understand fifty dollar words and follow complicated reasoning is just fine.

Those who think they can't are the ones with the knowledge deficit.

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