He didn't have to visit us, but he did. She didn't have to write a thank-you note, but we got one within days. He could have dodged the meeting, but he stayed until all of our questions were answered. She went out of her way to give credit to the entire team. When he listened, he made you feel as if you were the only person in the audience. She must have noticed something in my voice because she later called and said she wanted to know what was troubling me. I'm sure he knew I'd fumbled it but he never mentioned it to me. She stood up for me when others were heading for the lifeboats. They didn't have to do any of this. That's why I'll never forget them.
1 comment:
It's the little things, Michael, that build trust and credibility. I have been lucky to have been on the receiving end of these little "pluses". Now to keep in front of me the importance of being on the giving end...
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