"This estimate is way too high." [First Chance]
"I'm a long-time customer and am very disappointed." [Second Chance]
"I think I'll forego using your service for now." [Third Chance]
"May I have a customer review survey card?" [Fourth Chance]
"Have a good day. I am very sorry this couldn't work out." [Fifth Chance]
"No, they never called me about it." [Sixth Chance]
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