Like a waiter who anticipates your desires and removes the need for a request, a manager or supervisor who corrects an unstated problem afflicting employees falls under the category of Rare Gems.
There are few things in the workplace which are more appreciated than unexpected justice and yet the fog of indifference covering so many offices and work sites ensures that victims are overlooked or, if noticed, quickly pushed aside lest the conversation become unpleasant.
"I just wanted someone to check into it" is a line I'm heard plenty of times from employees and applicants who've filed complaints about conditions which had been permitted to continue. These individuals weren't seeking miracles or special privileges. They wanted some reassurance that the organization - that cold and distant being - would treat them with some elementary respect and give them some reasonable answers.
Which is not too much to ask.
Before declaring "We're all one big happy family," organizations should be introspective enough to see if anyone is locked in the basement.
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