Lessons Learned from Setbacks

1. Before embarking on a major project, list your key assumptions and then vigorously challenge them.


2. Most fires are extinguished but a few simply go underground.


3. Sensitivity is not always a virtue.


4. Risk overcommunicating.


5. With some issues, the continuing problem is the solution.


6. Organizations either grow or rust and beware of mistaking expanding rust as growth.


7. A simple action has more substance than the most eloquent promise.


8. All projects have vital responsibilities and they need to be clearly assigned, not assumed.


9. Quickly determine if anyone regards turf as more important than mission.


10. Pay attention to your intuition.