Wednesday, December 19, 2007

Intent and Effect

He walks into the office with a scowl on his face because he was cut off in traffic.

His associates think he is upset about something at work.

During a staff meeting, he marvels at how another department is so well organized.

His team believes that he's saying they are sloppy.

He loudly complains about the office equipment that keeps breaking down.

The administrative assistant who purchased the items feels personally attacked.

Either he has to start considering the effect of his behavior


his associates have to start worrying less about pleasing him.

1 comment:

Anonymous said...

I vote for "A." As a leader, it is your job to use what you say and do (the behavior you can control) to influence the behavior of your team members and the performance of the team. If you're not getting results that you believe help you accomplish your mission and care for your people you need to change. Besides, if all the people who work for you cease to worry about pleasing you, one way they're likely to show that is by not performing.