Intent and Effect
He walks into the office with a scowl on his face because he was cut off in traffic.
His associates think he is upset about something at work.
During a staff meeting, he marvels at how another department is so well organized.
His team believes that he's saying they are sloppy.
He loudly complains about the office equipment that keeps breaking down.
The administrative assistant who purchased the items feels personally attacked.
Either he has to start considering the effect of his behavior
his associates have to start worrying less about pleasing him.