Third, GM, Ford, and Chrysler handled failure better than success. When they made money, they tended to squander it on ill-conceived diversification schemes. It was when they were in trouble that they often did their most innovative work—the first minivans at Chrysler, the first Ford Taurus, and more recently the Chevy Volt were ideas born out of crisis.
Read all of Joseph B. White's speech on how the Detroit automakers screwed up. It contains lessons for all businesses.
[HT: Robinson and Long ]