Government executives generally don't care about operations. Most elected officials and government executives didn't join government to manage. Instead, they are driven by a deep desire to advance a cause, a policy issue or a political agenda. They get excited about bold new programs and solving big problems — not about making the widgets. But the key to results in government is a combination of innovative policy and improving the performance of operations. There has to be a balance between "bold new stuff" and improving the "stuff we already have." Right now, though, the balance is out of whack. We have too much emphasis on policies, programs, politics and people and not emphasis on our processes.
Read the rest of Ken Miller's article on lean government management.
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