Friday, September 24, 2010

Too Perfect

Michael Santarcangelo is discussing a security program in this article but his point could be applied elsewhere. An excerpt:

But when we delved a bit deeper, we uncovered that she perfectly adhered to the privacy policy. In fairness, she felt that if she was responsible for the policy, she had an obligation to follow it to the letter. So to those she was judging with the pink stickies, she was "perfect."

After listening, I asked a simple question, "Did you always follow the policy?" Her answer was expected: No, she didn't. So I asked her if she had an "aha" moment where it came clear and she changed her ways. She did. Then I asked if she had shared that moment with others. She had not.

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