The Staff Album

Amid the hubbub of the holidays, I recalled a department director who kept a photo album of all 350+ of his employees. Under each photo was the person's name and job title. Other info could be jotted in.

After six months on the job, he could call half of his department by name. After a year, he knew them all.

The album was not a gimmick. It was part of his overall approach. He not only knew his employees, he cared about them. They recognized that.

A simple thing, an album, and yet it represented a very powerful idea.