Wednesday, February 20, 2013

Low-Grade Management Ills

If it had been a large problem, it would have been addressed. Action would have been mandatory.

Instead, it was a low-grade management illness which went unnoticed for months. Its presence affected operations, but only indirectly so no one bothered to root out the cause. A few observers even ascribed the symptoms to something else.

Finally, at a time when people had the chance to kick back and think, someone looked at the process and said, "That doesn't make sense." Within hours, the problem was diagnosed and cured.

Only then did people begin to sense how much things had improved.

There are times when you don't know how bad (or good) something is until it's gone.

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