The most common question asked me by non-profit executives is: What are the qualities of a leader? The question seems to assume that leadership is something you learn in charm school. But it also assumes that leadership by itself is enough, that it's an end. And that's misleadership. The leader who basically focuses on himself or herself is going to mislead. The three most charismatic leaders in this century inflicted more suffering on the human race than almost any trio in history.\: Hitler, Stalin, and Mao. What matters is not the leader's charisma. What matters is the leader's mission. Therefore, the first job of the leader is to think through and define the mission of the institution.
- Peter F. Drucker in Managing the Nonprofit Organization