Friday, October 31, 2014

Process Improvement



James Lawther reveals the Great Process Improvement Secret

[I know a politician who has that theory and yet his performance is highly flawed.]

2 comments:

CincyCat said...

That was awesome. As a person with a long history of - um - improving processes(?), I've noticed that most of the time, everyone knows what they are doing is stupid, but they just need someone "from the outside" to point it out so they feel vindicated in changing it. After all, an "expert" said so.

Michael Wade said...

CincyCat,

The key thing is whether the insider or the outsider truly knows what is stupid and what isn't.

Michael