"When we talked about your job performance, you thought I was giving an honest evaluation but I was really just giving information that I thought would cause you to perform in a manner that I'd like. A performance evaluation is more about achieving performance than evaluating it."
"The most popular standard by which we measure our decisions is 'It depends.' Many of our rules are suggestions and a lot of our procedures are rough guidelines. We strive for greater precision but often fall short. You're working with human beings."
"Genius is nice but on most days, reliable is better."
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