Rewarding Negative Behavior
- The employee who pesters the boss for some sort of special privilege is finally granted it in the name of peace.
- The negotiator who makes outrageous demands is rewarded with concessions instead of refusals or counter-demands.
- The attorney who doesn't abide by the meeting terms that were previously agreed upon is allowed to reshape the nature of the meeting.
- The customer who behaves rudely is given better treatment than those who are polite.
What should happen, of course, is that conditions should worsen, not improve, when a person behaves unacceptably. The best that the offending side should hope for is no change, not a better deal.
Take reasonable people for granted and reward the louts and you'll get more of the latter and fewer of the former.