Quote of the Day
Management excellence cannot come from fragmented contributions by various functional staffs; that is, if quality assurance has exclusive jurisdiction over a quality program, if production control has an inventory program, and so on. Each staff seeks to impose another set of techniques, each set demanding adjustments and attention from an already choked line organization. Only so much can be assimilated at a time, and it should be cohesive....Japanese are good integrators....Americans are accustomed to thinking that integration of a company is only in one place - at the top, where strategy is made.
- Robert Hall, Attaining Manufacturing Excellence