It is possible to do serious damage to a career by violating the chain of command or by failing to show sufficient deference or by being too familiar.
That is common knowledge in most organizations.
What is not common, however, is any real discussion about just what specifically constitutes those infractions. Too often, the violation is pinpointed after the fact. "They" won't tell you what to do but they'll tell you if you did it wrong. A solid knowledge of workplace etiquette oils the machinery of workplace relationships. A failure to address that topic can throw sand into the gears.
Here are some subjects to discuss at your staff meetings over the next few months:
- What types of decisions should always be made by the department/unit head?
- What types of decisions should be made by the employee and then promptly followed with a briefing of the department/unit head?
- What types of decision should be made by the employee without any consultation?
- How do we show respect to one another?
- In what ways should deference be given both up and down the chain of command/decision making?
- Under what circumstances is it permissible to jump the chain?
- Is workplace etiquette truly important or is it just a touchy-feely subject?
- What should you do if you've violated workplace etiquette?
- What is the most serious violation of workplace etiquette?
- What are the most common violations of etiquette?
- What is being communicated when violations of etiquette are routinely permitted?
- When might attention to etiquette go too far?
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