Thursday, September 10, 2015

Silo Construction


Seen in the workplace:

  • Executives and managers are admonished to think of the good of the organization when discussing large issues in staff meetings and to avoid being parochial. As a result, the specialized expertise that they bring to the table is muted or silenced. 
  • Teams perform very effectively in their areas of expertise but do not coordinate with and share information with other teams because of turf boundaries and/or because they - and the other teams - have not examined how information each possesses can be of use to the others.

3 Comments:

At 4:47 PM, Blogger Kurt Harden said...

Teams rush headlong down a path to product design, forgetting to consult end users only to act surprised when end users suggest significant changes to the product.

 
At 4:54 PM, Blogger Michael Wade said...

Kurt,

Great example.

They should always start with the customer and walk backwards through the various departments that will affect what reaches the customer.

Michael

 
At 4:58 PM, Blogger Kurt Harden said...

Absolutely.

Voice of the customer.

Kurt

 

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