Monday, November 27, 2006

Smothering Customers

James Lileks gives a tip that should be posted in every car dealership:

Today's how-to hint: driving off customers. It's simple. Smother them. I got a call the other day from the fellow who sold me my car. He's a great guy, and as long as his conversation doesn't begin with, "Say, you haven't noticed your skin sloughing off the bone when you run the heater, have you? Napalm got into the production line somehow. Damndest thing," I'm glad to hear from him. But it was the day after Thanksgiving, and I'd spent the previous day driving home into the night, and I didn't sleep until 2 a.m. He called at 8:30 a.m. on a post-holiday no-school sleep-in day. The only reason I want my dealership to call at 8:30 a.m. is because the GPS system has become self-aware and is targeting my model with death-lasers from space. And even then, I'm thinking 8:45 is more appropriate.

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