Here's a must-read post from Cultural Offering on what to do when things don't go well. My favorite:
When You Make A Mistake - First apologize. I once had a person advise me to never apologize. Explain, fix, adjust, but don't apologize because it is a sign of weakness. Stupid. An apology is an important part of (although not the only part) of fixing things. Second, explain what you will do to make it right. Third, explain why it won't happen again IF you have made changes.
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