Reading this post by Cultural Offering is a reminder of how much of customer service is related to The Golden Rule. An excerpt:
The point is that anyone could have taken each of the these steps but not in a way that made me so damn comfortable. Pat acted like my nice aunt taking care of me. She wasn't put out or condescending to the idiot in front of her who forgot his wallet AND his Giant Eagle card. She readily removed the stickiness of these issues. My problems slipped away. If it was training I am impressed.
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