A leader's job is to engineer the types of conversations that produce epiphanies. Conversations that reveal we are capable of original thought. Intelligent, spirited conversations that provide clarity and impetus for action, for change. Yet too often, we, the results-smitten, speak only of measurable goals, key business indicators, action plans, cash-flow projections, economic indicators, process, and procedure. All are worthy come-ons, yet true success requires conversations that exert a deeper magnetism, a pull as powerful as the tides. Conversations that are intelligent and impassioned. Personal and universal. Meaningful, authentic conversations during which we wouldn't willingly trade places with anyone. Conversations that feel like they could be taking place in a concert hall or a sanctuary. Fierce conversations.
- Susan Scott, author of Fierce Conversations and Fierce Leadership
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