Ineffective Action Index

• Number of staff members who received the boss's memo: 20
• Number of staff members who needed the directive in the memo: 2
• Number of staff members who will heed the message: 18
• Number of staff members who would have complied anyway: 18
• Number of staff members invited to training on the subject of the memo: 20
• Number of staff members who will fail to attend the training: 2