Don't show me the formal organization chart with its neat little boxes. Grab a napkin and sketch the real one in which vice presidents may have less influence than the person in charge of office supplies. Don't tell me what policy was issued by headquarters without expecting a question about how that policy looked once it was filtered, mauled, and bent by the folks in the field. Don't expect anyone to be impressed when an executive talks about serious change and then adopts the old centralized braindead programs that were considered creative thinking in the Thirties. Don't haul out the flavor-of-the-month bestseller as the saviour of an organization that has ignored management basics for years. Don't use fancy words for plain ones and think that no one will notice and never think that you can repeal the laws of human behavior. People know when style is stressed over substance. There is real action and fake action and only one type works.
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