Sunday, January 11, 2009

Minding the Gaps

The tendency to think of projects as boxes or separate entities can cause us to miss the material that lurks in the gaps. We may overlook the importance of "both/and" rather than "either/or."

Much confusion resides in the gaps. Who is responsible? How do the boxes fit together? How do and should they "interact?"

Experienced workers almost instinctively know the contents of the gaps. They know both the rules and their exceptions. Unfortunately, such knowledge is frequently regarded as soft.

Training tends to focus far more on box knowledge than on gap and interaction knowledge. Pay more attention to that soft material and watch performance soar.

1 comment:

Wally Bock said...

The gaps are indeed important. Artur Schnabel said that what was important in piano playing was "the space between the notes." As you point out, that's true in organizations.

That special both/and knowledge is just the sort of vital stuff that walks out the door in the heads of experienced people that get laid off.