A bunch of bright people with good questions. The room was comfortable. No microphone was needed. I pandered to them shamelessly by giving short breaks each hour so they could slip out for a few minutes and enjoy the sunny day. There was only a flip chart available, but that is just right for this topic. We covered a lot of case examples and sorted out key points. I also had an espresso to sip.
Everything clicked.
And that doesn't happen by accident.
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