American management in the past has been singularly blind to the needs of human beings. Management wants to eliminate the human equation from business. . . . That puts businessmen at a disadvantage overseas because so many businesses are based on human relations and friendship. They say, "How the hell could you do business by making a friend? What's that got to do with the bottom line?" As it turns out, it has everything to do with it. . . . We're impatient. But all over the world, if you have friends, you can do anything. That's how the system works.
- Edward T. Hall