Saturday, April 16, 2011

Go Deep

A must-read at Cultural Offering on the importance of digging in:

The act does not constitute micromanagement nor does it harm the process of delegation; in fact it enhances delegation. There is a natural tendency in management to keep discussion and decisions at a "high level". And while I don't advocate hours and hours of discussion on the minute details of every process or issue, it is important to regularly dig in to the details of accepted practices or a particular situation in order to understand, improve and operate effectively at a higher level.

My boss and I joke about an executive at a large insurance company responding to a question on one of his operational units: "I don't operate at that level," he explained dismissively. The executive is no longer at the company.

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