Confrontation Techniques

Deal with performance issues as soon as possible after you notice them. That way you're more likely to deal with little problems instead of big, festering problems. You're also less likely to spark uncomfortable confrontation.

When you need to talk about behavior or performance, here are the steps. Start with an objective description. Leave the adjectives home. Then mention, quickly, why it's important. Then wait for your team member to speak. Wait as long as it takes.

Read the rest of Wally Bock here. There is a lot of wisdom packed into a short post.