10 Ways to Signal "We Don't Want to Hear"
10 ways that managers and organizations discourage open communication:
- Inviting only a predictable set of people to meetings.
- Avoiding management by wandering around (MBWA).
- Using MBWA to put people on the spot or to ask superficial questions.
- Openly exiling dissenters.
- Asking for input and then not listening.
- Listening only to what is said and ignoring what is not said.
- Turning staff meetings into pep rallies.
- Never admitting mistakes.
- Attributing continuing problems to predecessors.
- Disparaging those who speak up.