"I've got a manager who needs some help on the way he deals with his subordinates. Can you turn him around?"
"Given my track record, the answer would be yes, but I can't guarantee that he will change. He has to want to change. Some people would rather lose a job than change."
"He's an excellent employee and has outstanding performance evaluations. The problem is no one seems to respect or even like the guy."
"Hmm. Before I see him, you and I need to talk about your definition of 'excellent.'"
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