Recently, I saw an announcement for a presentation that declared, "Telling isn't training."
Permit me to submit a mild dissent.
I've attended many workshops and speeches where the audience longs for the speaker to get to the point. No, we don't want to do any role-playing. No, we don't need another group exercise. And if you bring out a game, we're going to start throwing chairs.
We're tough. We can take direct communication. We don't have to discover it on our own. We aren't asking for a Eureka! moment. We want practical information that is clearly and interestingly stated within a reasonable amount of time. Give us some case examples. Use visual aids.
But tell us.
Now we do want to be able to ask questions. We'd prefer to surface those while they're hot and not in some structured, near-the-end-of-the-session segment. We expect you to be dynamic enough to juggle a variety of unexpected points and then get back to the main theme.
But don't waste our time with a bunch of fluff.
We want to be told.